Returns & Exchanges

We want you to love your skin and your DIME products, which is why we offer a 60-day satisfaction guarantee on all orders. If a product isn't the right fit for your routine, we make the return or exchange process simple and stress-free.

Return Process

• 1.
  Visit the Returns Portal

  Head to our online returns center and enter your order number and shipping zip code to begin your request.

• 2.
  Select Your Items

  Choose the specific products you wish to return or exchange and provide a brief reason to help us improve your experience.

• 3.
  Print Your Label

  Download and print the prepaid shipping label provided by our portal and securely package your items in their original or comparable packaging.

• 4.
  Ship and Refund

  Drop off your package at the designated carrier location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.